Return Policy

Return Policy

Our return policy extends for 14 days. If your purchase is more than 14 days old, we regret that we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging.

Certain items are entirely excluded from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Furthermore, the following items cannot be returned:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

In certain situations, only partial refunds are granted (if applicable):
* Items that are no longer in their original condition, are damaged, or have parts missing for reasons not due to our error
* Items returned more than 14 days after delivery

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email to notify you that we have received the item you returned. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment after a few days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at info@medwaldstein.com.

Sale items (if applicable)

Only regular-priced items can be refunded; sale items are unfortunately excluded from refunds.

Exchange (if applicable)

Exchanges are only granted for defective or damaged items. If you want to exchange an item for the same one, send us an email at info@medwaldstein.com and send your item to: Lohbekstieg 32D, 22529 Hamburg, Germany.

Shipping

To return your product, you should mail your product to: Lohbekstieg 32D, 22529 Hamburg, Germany.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your location.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.